SHIPPING POLICY

PACKAGING: 

• Cake pops are individually wrapped in cellophane bags with twist ties
• Bubble wrap is included in all packages
• Ice packs will ONLY be included from April 1st to September 30th  - unless specifically requested by customer

SHIPPING CARRIERS: 

• Orders are shipped through the following services  
  • USPS Priority Mail - delivery in 3 days after order is shipped 
  • USPS Priority Mail Express - delivery in 1-2 days after order is shipped 
  • FedEx Home Delivery - delivery in 1-5 days after order is shipped 
  • FedEx Overnight - next day delivery 

ORDER SHIPMENT: 

• Orders shipment dates are based upon your event date and chosen method of shipment
• Shipment confirmation email with the package tracking number will be sent to the email account on your order 
• Allow 24 hours for the tracking system to display accurate information
• Packages are no longer in our control after they are scanned into the shipping facility 
• We cannot be held accountable for shipment delays or damages of any kind  
  • Claims must be filed directly with USPS or FedEx for delays or damages
  • We will NOT  issue refunds for delays or damages
• During the summer months we recommend USPS Priority Mail Express Shipping for quick delivery

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REFUND/RETURN POLICY 

REFUNDS:

• ​Due to the tedious, handcrafted nature of our products, we will NOT provide refunds for cake pop orders 
• Shipment delays and damage claims must be filed directly with USPS or FedEx

RETURNS: 

• Cake pops and treats CANNOT be returned regardless of the reason 
• Unauthorized package returns will not be accommodated or refunded

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CANCELLATION POLICY 

• Cancellations are accepted until  7 days prior to event  date with the following options:
  • Refunds will incur a 10% cancellation fee 
  • Payments made can be transferred to another order within 3 months from the original order date
• We will not provide refunds for orders cancelled less than 7 days prior to event date regardless the circumstances

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GUARANTEES/DISCLAIMERS

• We will do our best to ensure that your order is decorated to your specifications 
• Every cake pop is handmade and dipped 
• Decorative finishes are done by hand and are subject to the artistic interpretation of our expert decorators.
• If you provide us with a photograph for inspiration and duplication, we make no claims for exact duplication of the work done by other decorators